Workgrounds' guest requested room changes feature allows your guests to directly request changes to their assigned rooms from your room block. We provide powerful workflows for managing, making decisions, executing changes, and keeping you and your guests updated on outcomes from request to completion.

You can control whether guests are able to make room change requests for each booked trip.

To enable this guest-requested changes feature, go to the settings page within your trip, scroll down, and you'll find the enable/disable setting.

If you have active requests from your guests in your queue that you haven't made decisions on, and you turn off the guest changes feature, the requests made prior to disabling will not be impacted or lost. You'll still be able to take action on them, and guests will still receive all requisite updates and notifications. The only change is that guests will no longer be able to create new requests.

If you are interested in how guest changes appears to your guests - see this article and section.

This covers all cases where your guest either asks for additional nights (e.g., earlier check-in or later check-out) or requests to shift their check-in and check-out dates (e.g., moving both dates). There are three possible outcomes and workflows outlined in detail below:

This covers all cases where your guest's request is simply to drop one or more room nights from your room. The workflow here is a little simpler as there's no need for there to be availability check at the hotel.

A guest can also cancel their reservation (e.g., if they can no longer attend the trip or have alternative accommodations). This type of request differs from those above as it automatically executes for the guest and leaves you, the organizer, with a simple decision: whether to keep the former guest's room in your block (perhaps to reassign to another guest) or drop the room from your block.

If you choose to keep the room, the only result will be that the former guest will be unassigned from the room.

If you choose to drop the room, this will happen automatically. You'll be given credit (if within your attrition rate), the update will be relayed to the hotel instantly, and your block will be updated without the room.

In the above cases, aside from “Cancel reservation”, your guest can also cancel their request, if you as the organizer have not approved or disapproved. If they do this it will automatically remove the request from your queue and there will be no impact to your room block.

See guest section here for more detail.

Your guest requested changes will remain in your queue for decisioning with no time limitation or expiration. If you have one or more requests older than 24 hours, you'll begin to receive a daily email digest summarizing all existing guest requests in your queue.

You can opt out of this email digest in the Settings page.